Return Policy
Return / Replacement / Refund Policy
All products sold on taragrocery.com are brand new and 100% genuine. Return Policy covers the ‘damaged’, ‘miss-shipped’, ‘defective’ and ‘not as described’ products.
Buyers can raise a request for return, replacement/exchange or refund within same day or latest by next day * depending upon its shelf life
Managing Buyer Returns:
Taragrocery.com offers a streamlined process for returns management for smooth flow. If customers' return does not fit the parameters specified on taragrocery.com, return request can be rejected.
Return Request Raised
A Customer can raise a return request via CONTACT no.
Accepted Return:
One of the following will be chosen while accepting a return from buyer:
Customer Returns (RVP)
Customer returns can be created by the customer after the product is delivered successfully. Returns can be accepted if it stands eligible depending on any of the below mentioned cases.
Customer wants a replacement:
If the Customer has received an item in a 'Damaged' or 'Defective' condition or it is 'Not as Described' by the seller, he/she can request a replacement at no extra cost. Replacement is subject to availability of stock. If the product is out of stock, a refund will be provided to the customer, no questions asked.
Customer refund:
Under Return policy, a refund can be provided to a customer if the requested replacement or exchange cannot be done due to product unavailability with taragrocery.com.
Order Cancellation
Customer may request to cancel the order and an order can be cancelled before it dispatches from warehouse. This can be done via contact no.
If order fail to deliver within the prescribed time limit, customer has authority of cancelling the order.
Product Return Conditions
The returns will not be possible under below circumstances.